Every message is read by a person at the studio. Pick the door that fits your problem and the spider will pick it up.
Something broke, threw an error, or behaved in a way that made no sense. Tell us which product, what you did, and what you expected instead.
You want the tool to do something it cannot do yet. Describe the idea in one clear sentence and explain where it would help you.
Both addresses reach the same person, and a message sent to either of them lands in the studio mailbox.
The general address for questions, for anything that is not a bug report, and for a message you would rather not fill in a form for.
The direct line to the person who writes the tools, for anything that needs a person rather than a form.
A short summary, the steps to reproduce, and your browser and operating system. That is usually enough.
Everything you send stays in the studio mailbox and is deleted once the request is resolved. The privacy policy explains this in full, and the FAQ answers the most common questions.